Fame Field Service is a robust software solution that provides end-to-end service life cycle management, seamlessly synchronizing and optimizing critical business processes across the entire service continuum. This responsive, web-based system expertly creates schedules, track service calls and invoices with easiness and efficiency saving you time and money. It comprises of a service portal where all master data and allocation of the service jobs are managed, and a mobile client that manages the execution of jobs at remote site location. The AMC Contract maintenance, field service management, project management and CRM features combine to create a unique solution to simplify managing your day-to-day operations.
The mobile app notifies the service technicians of their job, status or new work assignments. The field technicians can log their attendance, input their job status and details, attach customer signed copy in real-time on the fame field service mobile app! All data is instantly available for managers to track the team at remote site locations and measure job efficiency, which results in quality and high customer delight.
Fame Field Service
- Workforce Productivity – Designed to increase high team utilization, productivity & team performance.
- Service Delivery Optimization – Drive Revenues & Increase Profitability by automating the field service management with Fully Customized Job & Workflow Manager.
- Increased Customer Satisfaction – Deliver Continuity & Consistency across all Customer service requests and breakdown calls and planned schedules.
- Configurable Templates – Generate Costing, Quotation with approval flow directly with ease.
- Online/Offline Sync Facility – Automation and easy tracking of teams and work schedule, managing field service schedule with the Drag and drop calendar scheduling, integrated with the mobile App.
- Better SLA Management – Instant Proposals and Contracts creation, management and tracking of SLAs.
- Technician Tracking – Provide seamless visibility and monitoring of teams in current dynamic environment.
- User-based dashboard – Allows consolidated preview of today’s schedules, approvals, job status and various other activities.
Take Charge of your business today
Service Contract Management
The Operations team or the back office team can maintain and manage Customer’s database and Contract information. New AMC Service Contract Document can be created for Comprehensive, Non-Comprehensive and Labour, Static as well as non-static customer.
Generate AMC & BWO Quotations
Generate Quotations and Proposal for New and existing Customer Contracts, and Quote for additional Spare Parts (Non-Comprehensive) or labour hours as applicable easily with the fame field service module.
Job Scheduling and Team Optimization
Create Static team and non-static schedule easily based on Weekly, Monthly & Yearly Service Team Schedule. Prioritize schedule based on Emergency / Breakdown call schedule. Reschedule jobs and assign to team easily as per requirement.
Field Technician Site Visit Activities
The field engineers had easy way of reporting the job status and reports using the fame field service mobile app. It allows scanning of QR Code to confirm location presence.
Manage your Technician Time attendance
The mobile app allows technicians to directly punch in and punch out their daily attendance and the Back office gets real-time updates of the attendance details.
Never lose a customer again
Online Sales & Marketing management with fame sales CRM to register and track all your sales enquiries with ease and convert them to customers. The Sales Enquiry form allows tracking of all sales related enquiries and maintaining them.The sales enquiries are directly convertible to costing sheets based on the type of contracts. The costing sheet can be prepared based on AMC or any other type of costing required.
The quotations directly developed from the system based on the type of the quotation template chosen. The Quotation goes through series of approval workflow and on approval can be directly send to the customer. The invoice tracking is maintenance against each approved quotation.
The dashboard shows quick preview of graphical reports and exhaustive reports are available in the system for the Sales module.
- Customer Relationship Manager
- Sales Enquiry Management
- Online Sales & Marketing
- Quick Estimating, Quoting & Scheduling
- Fully Customized Job & Workflow Manager
- Sales Dashboard & Report
Work Orders Transform Your Business
Fame Mobile Field Service is an enterprise solution built on multiple device platforms and can be integrated with various enterprise back-end systems. Technicians have smart phones and tablets to help them perform many functions needed to run the business smoothly in the field and on the job taking advantage of the power of mobility.
The mobile app provides daily field service tasks list, scheduled jobs in calendar view, check equipment list & service details, real-time reporting of customer feedback, etc.
Remote Access makes it easier to work effectively when away from the office. The benefits and power of remote access adds significant and lasting value to your Company by bringing the accessible power of your business at the precise time and location you need it most.
Above all, it is a key strategy for improving field service performance by managing and tracking field technicians and get real-time job status.
- Integration with Job schedule, get alert from back office schedule, calendar view of scheduled jobs At-a-Glance.
- Integration with Time Attendance – Auto register in and out time in back office.
- Integration with Google Map to know your Geo-fencing location update.
- Integration with service Contract module, feedback and auto SMS and email to specific supervisor, manager and customer with call sheet and photos.
- Punch-in and Punch-Out of team for attendance via mobile.
- QR Code scanning at site location to confirm user at client location
- Send Job notifications directly on the technician mobile
- Job start and stop time on mobile to track time taken for each job completion
- Photo capturing from the site of the jobs status and CSRs.
- Team Tracking real-time from BackOffice and managing team productivity.
- Offline working of app, user can even submit job details in offline and it will be synched with the back office when the app goes online.