Work Shop & Service Center
who sell equipments which demands post sales servicing (white goods, industrial equipment dealers etc). This is a full fledged automated module that caters to all the aspects of servicing and direct sales of spare parts / equipment. From work order creation till completion, it allows for tracking and automating every aspect of your service department making your company more productive and profitable.
Manages service scheduling, job orders, equipment histories, warranty claims, sales of spare parts and full life cycle of repair from equipment back to customer. Along with management it also provides profit and statistical analysis of every service activity by different types of work reports.
fame Service Center has four distinct integrated functional areas – front office management (complaint registration, complaint query, job order generation), service management (field service, workshop service), store management (spares issue & receipt, material inventory, dispatches) & billing (billing job order, spare counter sales). The module comes in two flavors – Standard & Premium and is built on Microsoft.NET platform using in-house developed Rapid Application Development (RAD) tool which allows for quick customisation, implementation & third party integration.
- Maintenance Jobs and Costing
- Maintenance Calendar
- Equipment Complaints Loggingz
- Spare Parts & Vendor Management
- Revenue Generation from Maintenance and Rentals
- Technician Allocation and Monitoring
- SMS/Email Notifications on Work Completion
- Browser based reporting